YOU MAY BE WONDERING...
1. When will my order ship?
A. Our products ship after 3-5 business days after an order is within our system.
2. Will I get an email with my order details?
A. Yes! We will send you an email as soon as your order is placed summarizing all the details.
3. How long will my order take to arrive?
We ship orders from production plants in the USA.
4. Can I cancel my order?
A. No/Yes, we will ship the item to your address. However, once you receive your item(s), you can ship it back to us and once we receive it, we will FULLY refund you (*** does NOT include shipping refund).
5. What is the exchange/return policy?
A. We have a 10 day return policy. Product issues may result in a refund. *** Does NOT include refund of shipping. Return shipping by customer.
Step 1: E-mail us with your order # and name:- With a subject of (Refund Request)- List your product and why you want to return it.
Step 2: Our team will contact you (usually within 24 hours) with our address to ship your item back.
Step 3: Ship your item back to us. Once we receive it, we will inspect it.
Step 4: If all is good, we will fully refund your item.
Refunded/returned products are confirmed via e-mail showing all return/refund details.
6. What payment methods are accepted?
A. We accept all major credit cards from any country including: Visa, Mastercard, American Express, Discover, and more.
7. Are there any additional fees I have to pay?
A. No! Handling/processing fees are never charged.
8. My order won't go through.. HELP !!
A. Ensure that the billing address you entered matches that of your credit card. Additionally, check the CV code and that funds are available to cover your order.
9. How much is shipping?
A. Shipping is free within the Contiguous US States.
10. Who ships my package?
A. We do. Products generally ship within after 3-5 business days after an order is within our system. ALL US orders are mainly delivered by USPS.
*** Currently, we only ship "to" the Contiguous US States from production plants within the USA.
11. Oops - I put the wrong shipping address!
A. If you need to update your address, select the contact us tab and send us a message within 24 hours of placing your order and we can change it for you.
