Shipping policy

This section sets out our shipping policy that applies to customers making a purchase at https://www.custom-metal-wall-art.com. If you have any question, please contact customer support/service at sales@custom-metal-wall-art.com

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
We typically ship all orders within 2-4 business days. If you select Priority Shipping at checkout, we'll ship within 24 hours depending on which time in the day the orders are placed.

WHICH CARRIER DO YOU USE?
We ship all items with USPS. 

HOW LONG DOES IT TAKE TO ARRIVE?
We ship all orders from our USA production facility. Due to Covid-19, some international packages may be delayed due to routing or customs delays.
*** Currently, we ONLY ship our products to the USA.

I DIDN'T RECEIVE MY ORDER
Please email us at sales@custom-metal-wall-art.com quoting your order number from the confirmation email/SMS message. We will help track down your order. Alternatively, you can also Live Chat by clicking on the Bubble at the bottom right hand corner of our site if and when, it is available.

INTERNATIONAL ORDERS
*** Currently, we ONLY ship our products to the USA.

WHEN WE START SHIPPING OUTSIDE OF THE USA:  Your product package(s) may be subject to import duties, fees, and appropriate taxes (hereon known as "duties") at the destination point/country. All customers and/or end recipients are responsible for paying any such "duties" prior to the customer/recipient receiving the product package(s). We strongly recommend that you check with local customs or excise offices at the delivery point of entry before placing an order on our site as these "duties" can and may sometimes be significant in relation to the cost of product(s) intended for purchase from our site.

PLEASE NOTE: *** We are unable to calculate these.

WHAT ABOUT CUSTOMS FEES/TAXES?
*** Currently, we ONLY ship our products to the USA. However, we do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for any authorities.

DELIVERY ADDRESS & P.O. BOXES
PLEASE NOTE: We are unable to modify the delivery address once you have placed your order. We apologize but we do not ship to P.O. Boxes, no exceptions.

SHIPPING INSURANCE
Shipping insurance/protection is offered at checkout. It is provided by our supplier and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team at sales@custom-metal-wall-art.com.

PLEASE NOTE: *** Shipping insurance/protection is non-refundable once your order has shipped.

TRACKING YOUR ORDER
As a consideration to our customers, once your order has been fulfilled dispatched we will send the customer(s)/recipient(s) a confirmation email with certain tracking information. You may also be able to track your package directly on the carrier's website. There is also a sub-menu link to our "Track Your Order" page on our site under the main menut item PAGES to assist you by using the tracking number sent in the confirmation e-mail. (This also operates by searching hundreds of compatible carriers and identifying them via the tracking number itself).

*** As a customer, should any difficulties be experienced tracking an order, please contact us as soon as possible at sales@custom-metal-wall-art.com.

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