This is a brief explanation of our processes used for shipping products and 'typical' time scales when considering the many variables of supply chains involved.
We ship to the USA only at this time. This may take 3-5 days.
First of all, a quick note on production time(s) as this is an entirely separate subject from shipping time(s). Essentially, our 'typical' time-scale for order production is around 2-3 days depending on what product is being made (and seasonal activity as during the Christmas Holidays period where orders may come faster and more numerous than normal during this period). On production completion and QC, the product ordered is considered "fulfilled" and is then shipped.
It is important to remember that once an ordered product leaves our production facility and is within the shipping carrier network, the shipping process is the responsibility of the Carrier. We do have access to limited information based on the tracking systems that most carriers provide to us so if you want to keep up with your shipped order you can check your package tracking using the "Track Order" page link under the ABOUT US Main Menu Option (top right).
LIMITATIONS:
Once a package is shipped from the production facility and within the carrier network, we will be unable to fulfill requests such as redirecting packages, recalling packages, or expediting the shipping due to circumstances that have occurred outside of our control. This can include if there's been an issue within the carrier network/supply chain itself (strikes, weather etc.), or if an order is just later than planned because of shipping carrier mishandling.
Shipping Carrier(s) Used:
*** For all our USA orders we use USPS First Class with tracking.
Additional Important Information:
Tracking is available for all our USA domestic orders using the "Track Order" page link.
NOTE: This information is updated "at the end of the day".
Finally, we do not cover items that are lost or stolen in transit if the package has been marked as delivered by the carrier. We do however, offer a Package Protection option which may be selected *** at checkout.
If you have any questions please feel free to reach out to us by clicking the "Contact Us" link. We are here to help and will gladly assist you.
