Custom Horseshoe Monogram

This is a brief explanation of our processes used for shipping products and 'typical' time scales when considering the many variables of supply chains involved.

We ship to the USA only at this time. This may take 3-5 days.

First of all, a quick note on production time(s) as this is an entirely separate subject from shipping time(s). Essentially, our 'typical' time-scale for order production is around 2-3 days depending on what product is being made (and seasonal activity as during the Christmas Holidays period where orders may come faster and more numerous than normal during this period). On production completion and QC, the product ordered is considered "fulfilled" and is then shipped.

It is important to remember that once an ordered product leaves our production facility and is within the shipping carrier network, the shipping process is the responsibility of the Carrier. We do have access to limited information based on the tracking systems that most carriers provide to us so if you want to keep up with your shipped order you can check your package tracking using the "Track Order" page link under the ABOUT US Main Menu Option (top right).

LIMITATIONS:
Once a package is shipped from the production facility and within the carrier network, we will be unable to fulfill requests such as redirecting packages, recalling packages, or expediting the shipping due to circumstances that have occurred outside of our control. This can include if there's been an issue within the carrier network/supply chain itself (strikes, weather etc.), or if an order is just later than planned because of shipping carrier mishandling.

Shipping Carrier(s) Used:
*** For all our USA orders we use USPS First Class with tracking.

Additional Important Information:
Tracking is available for all our USA domestic orders using the "Track Order" page link.
NOTE: This information is updated "at the end of the day".

Finally, we do not cover items that are lost or stolen in transit if the package has been marked as delivered by the carrier. We do however, offer a Package Protection option which may be selected *** at checkout.

If you have any questions please feel free to reach out to us by clicking the "Contact Us" link. We are here to help and will gladly assist you.

YOU MAY BE WONDERING...

1. When will my order ship?
A. Our products ship after 3-5 business days after an order is within our system.

2. Will I get an email with my order details?
A. Yes! We will send you an email as soon as your order is placed summarizing all the details.

3. How long will my order take to arrive?
We ship orders from production plants in the USA.

4. Can I cancel my order?
A. No/Yes, we will ship the item to your address. However, once you receive your item(s), you can ship it back to us and once we receive it, we will FULLY refund you (*** does NOT include shipping refund).

5. What is the exchange/return policy?
A. We have a 10 day return policy. Product issues may result in a refund. *** Does NOT include refund of shipping. Return shipping by customer.

Step 1: E-mail us with your order # and name:- With a subject of (Refund Request)- List your product and why you want to return it.

Step 2: Our team will contact you (usually within 24 hours) with our address to ship your item back.

Step 3: Ship your item back to us. Once we receive it, we will inspect it.

Step 4: If all is good, we will fully refund your item.

Refunded/returned products are confirmed via e-mail showing all return/refund details.

6. What payment methods are accepted?
A. We accept all major credit cards from any country including: Visa, Mastercard, American Express, Discover, and more.

7. Are there any additional fees I have to pay?
A. No! Handling/processing fees are never charged.

8. My order won't go through.. HELP !!
A. Ensure that the billing address you entered matches that of your credit card. Additionally, check the CV code and that funds are available to cover your order.

9. How much is shipping?
A. Shipping is free within the Contiguous US States.

10. Who ships my package?
A. We do. Products generally ship within after 3-5 business days after an order is within our system. ALL US orders are mainly delivered by USPS. 
*** Currently, we only ship "to" the Contiguous US States from production plants within the USA.

11. Oops - I put the wrong shipping address!
A.   If you need to update your address, select the contact us tab and send us a message within 24 hours of placing your order and we can change it for you.